Utility Rates

Utility Billing

The Town of Rossville Utility Department is responsible for setting up and maintaining customer accounts for water, sewer, garbage and recycling collection, the reading of water meters, and the billing and collection of fees for the City’s Utilities. Any utility customer service concerns will go directly through this office.

Contact Information

Utility Clerk: Karen Willey
Address:Rossville Townhall, 360 Morrison, Rossville, TN 38066
Phone: 901-853-4681
Fax: 901.853-3976
Hours: Monday – Friday | 8:00 a.m. – 4:30 p.m.

Establishing New Service

To establish new services, please bring 2 forms of identification and check or cash for payment of fees to the Utility Clerk.

The City requires that all customers pay a non-refundable service fee on each account that they establish. The fees are as follow:

• $75.00 for homeowners
• $100 for residential renters/lease to purchase
• $100 for commercial business owners
• $150 for commercial business rentals

Billing

The Town bills customers based upon the monthly water meter reading. These bills are mailed by the 31st of each month. You are allowed until the 15th of the following month to pay your bill. On the 16th day, a 10% late charge will be added. If a bill remains unpaid after the 20th of the following month, service may be discontinued without further notice. There are no phone calls prior to cut-off requesting payment. Please use caution when personal information is requested over the phone. Applicable re-connection fee must be paid before service is restored. Any service that is turned off for non-payment will not be turned back on except during normal office hours. Included in the billing are charges for garbage, recycling, and sewer services.

If you have questions about your bill, you may call (901) 853-4681 or go to Townhall between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday.

Reconnection Fee

To have services reconnected you must pay the past-due utility bill, including the late charge plus a $25.00 reconnect fee. If the utilities are discontinued more than once in a calendar year, the fees will increase by $25 for each successive occurrence. (Example: 1st reconnect – $25; secod reconnect – $50; 3rd reconnect – $75 etc.) The reconnect fee must be paid at the Townhall. Every effort will be made to have utilities reconnected on the next business day following payment.

Payment information

The Utility Department accepts payments for water/sewer/garbage only. Payments may be made by the following methods:

• Regular mail should be sent to P.O. Box 27, Rossville, TN 38066.
• Pay online, please click here.
• Call (901) 853-4681 x102. Have your current bill and a credit card ready when you make the call. (convenience fee applicable)
• Lobby or walk-in, located in Townhall, 360 Morrison in Rossville, is open from 8:00 a.m. to 4:30 p.m. Monday through Friday, with exception of designated holidays.
• 24 Hour walk-up depository located at the City Administration Office.
• Trustmark Bank in Rossville located at the corner of Hwy. 57 and Hwy. 196. The drive through is open from 8:30 a.m. to 4:30 p.m. Monday through Thursday, 8:30 a.m. to 6:00 p.m. on Friday, and 8:30 a.m. to 11:30 a.m. on Saturday. Closed all holidays. A $3.00 convenience fee applies if you are not a bank customer.
• Direct debit program will debit from your bank account or credit card on your due date. Please complete Bank Authorization Form and return to utility clerk.

Acceptable Forms of Payment

• Cash (in person only; do not mail cash payment)
• Credit Card (convenience fee applicable)
• Debit Card (convenience fee applicable)
• Personal check, cashier’s check, or money order, made payable to Town of Rossville (there will be a $25 fee for a returned check)

Other Utilities

Rossville is serviced by outside companies for electricity and natural gas.

Service applications for new residential Chickasaw Electric customers can be processed at the City Administrative Office, located at 3725 Hwy 196, Suite B in Piperton. Please bring 2 forms of ID, copy of contract/settlement statement or lease, and payment. Payment is determined by Chickasaw Electric at time of application. Please contact Chickasaw Electric regarding any questions.

Residents must contact HFUD directly regarding natural gas issues or concerns and also to set up new services.

Electricity

Chickasaw Electric
17970 Highway 64
PO Box 459
Somerville, TN 38068
Phone: 901-465-3591
Toll Free: 866-465-3591
Fax: 901-465-5392

Gas

Hardeman Fayette Utility District
15175 Highway 57
PO Box 7
Moscow, TN 38057
Phone: 901-877-6236
Fax: 901-877-6266